Most orders are processed within 1–3 business days. Standard U.S. delivery is generally estimated at 5–10 business days after processing.

Once tracking becomes available, you’ll receive a shipping confirmation email. You can also use our Track Your Order page. Tracking may take several business days to update after a label is created.

You may try an eligible Stivana physical product for up to 90 days after delivery. If you’re not satisfied, contact us before the end of the 90th day to request a return authorization.

Lie back on a stable, comfortable surface and position the massager beneath the intended neck or back area. Begin with gentle settings and use heat, vibration, traction, or a combination that feels comfortable.

Make sure the device is charged or connected according to the included instructions and confirm that all connections are secure. If it still does not respond, contact support@stivana.com with your order number.